Webcast: Familiar face: Prime customer service means knowing where the goods are
Ganesh Wadawadigi, chairman of the committee working on the Lean Manufacturing Initiative, recently spoke with MBT Executive Editor Sidney Hill about how the association’s work in that area can benefit manufacturers. Learn more about the MESA conference and Strategic Initiatives guidebooks.
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Improving customer service in a volatile market
Automotive & industrial manufacturers turn to integrated IT platforms
In volatile markets, superior customer service is a strategic imperative. For companies in competitive industries—like automotive and industrial equipment manufacturers—the best way of maintaining high customer service levels is providing access to real-time information about the movement of goods to everyone in the enterprise.
The problem is most ERP and supply chain software inhibits this type of widespread information sharing. Highly integrated systems provide all of the information needed to support confident decision making. The best of these systems also come with a familiar user interface, making it easier for workers communicating with customers and suppliers to always find the exact information they need at any given time.
Attend this Manufacturing Business Technology broadcast to learn how your company can use such a platform to win favor with your customers.
David Caruso
Founder & Principal
David Caruso & Associates, Inc.
Dave Welte
CFO
BTD Manufacturing
Marty Kiebke
VP, Materials & Systems
BTD Manufacturing
Sharon Ward
Worldwide Manufacturing Industry Director
Microsoft Dynamics
Sidney Hill
Moderator and Executive Editor
Manufacturing Business Technology
Posted: May 8, 2008